Privacy Policy

Last updated: 30 March 2026

Business Details

Business name: LEC Carpet And Upholstery Cleaning Service
Website: www.leccleaningservice.co.uk
Email: enquiries.leccleaningservice@gmail.com
Phone: 07783 035429
Business location: Exning, near Newmarket, serving parts of Suffolk, Cambridgeshire and Peterborough
Postal address: [Insert trading address if applicable]

  1. Introduction

This Privacy Policy explains how LEC Carpet And Upholstery Cleaning Service collects, uses, stores and protects personal data when you visit the website, contact us, request a quote, book a service, or otherwise interact with us.

We are committed to handling personal data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

  1. Who We Collect Data From

We may collect personal data from:

website visitors
people who submit contact or quote forms
customers and prospective customers
people who contact us by phone, email or WhatsApp
commercial contacts and suppliers

The current website includes a quote form asking for name, company name, email address, phone number and additional information, and also offers direct call and WhatsApp contact options.

  1. The Personal Data We Collect

We may collect and process the following personal data:

name
email address
telephone number
postal address or service address
company name where relevant
details about your enquiry or booking
details about the property, rooms, furnishings or items requiring cleaning
communications with us by email, phone, form or messaging app
payment-related information where applicable
technical data such as IP address, browser type, device information and website usage data
cookie and analytics data

We only collect personal data that is reasonably necessary for our business and website operations.

  1. How We Collect Your Data

We collect data when:

you complete a contact form or quote request form
you email or phone us
you contact us through WhatsApp or similar messaging platforms
you book a service
you browse our website
you interact with cookies, analytics tools or embedded content
you provide information during service delivery

  1. How We Use Your Data

We may use your personal data to:

respond to enquiries
provide quotations
arrange and deliver cleaning services
communicate with you about bookings, appointments and customer support
process payments where relevant
maintain business records
improve our website, services and customer experience
monitor website performance and traffic
send service-related communications
comply with legal or regulatory obligations
establish, exercise or defend legal claims

  1. Lawful Bases for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests
Where processing is necessary for the legitimate interests of running and improving our business, responding to enquiries, managing bookings, preventing misuse, and maintaining website security, provided your rights do not override those interests.

Legal obligation
Where we need to process your data to comply with legal obligations, including tax, accounting or regulatory requirements.

Consent
Where consent is required, such as for certain cookies or direct marketing communications. You may withdraw consent at any time.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper functionality, improve performance, analyse website traffic and support user experience. The website brief also states an intention to use analytics tools such as Google Analytics.

Cookies may include:

strictly necessary cookies required for site operation
analytics cookies to understand how visitors use the site
functionality cookies to remember preferences
third-party cookies linked to embedded tools, maps, media or messaging integrations

Where required by law, non-essential cookies should only be placed after you have given consent through a cookie banner or consent tool.

You can also manage cookies through your browser settings.

  1. Analytics

We may use analytics services, including Google Analytics or similar tools, to understand website usage and improve website performance, content and user experience. This may involve the collection of information such as pages visited, approximate location, device type, browser type and interaction data.

Where analytics cookies are non-essential, they should be activated only with appropriate consent.

  1. WhatsApp, Contact Forms and Communications

If you contact us through a website form, email, telephone or WhatsApp, we will use the information you provide to respond to your enquiry and manage any resulting booking or customer relationship.

Please do not send sensitive personal information unless it is necessary for your enquiry. Messaging platforms and email services may process your information under their own privacy terms.

  1. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted third parties where reasonably necessary, including:

website hosting providers
email and communications providers
analytics providers
payment service providers
IT support providers
professional advisers such as accountants, solicitors or insurers
government authorities, regulators or law enforcement where required by law

Any third party processing data on our behalf should do so only under appropriate contractual and confidentiality obligations.

  1. International Transfers

Some of our third-party service providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

  1. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, insurance, tax and record-keeping requirements.

Retention periods may vary depending on the nature of the data and the reason it was collected. When data is no longer needed, it will be securely deleted or anonymised where appropriate.

  1. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include secure website hosting, SSL, password protection, controlled access, software updates, backups and security monitoring. The website brief specifically calls for SSL, security plugins and regular backups.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

Under UK data protection law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request erasure of your personal data in certain circumstances
request restriction of processing
object to processing based on legitimate interests
request transfer of your data to you or another provider, where applicable
withdraw consent where processing is based on consent
lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us using the details below.

  1. Children’s Data

This website and our services are not directed specifically at children. We do not knowingly collect personal data from children without appropriate basis and authority.

  1. Third-Party Websites

Our website may contain links to third-party websites or services, including social media, maps, WhatsApp or other external platforms. We are not responsible for the privacy practices of those third parties, and you should review their own privacy policies before providing personal data.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The most current version will be published on this website with the updated date shown at the top.

  1. Contact Details

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

LEC Carpet And Upholstery Cleaning Service
Email: enquiries.leccleaningservice@gmail.com
Phone: 07783 035429
Website: www.leccleaningservice.co.uk
Postal address: [Insert trading address if applicable]

  1. Complaints to the ICO

If you are not satisfied with how your personal data has been handled, you may complain to the Information Commissioner’s Office in the UK. Information about how to do this is available on the ICO website.

A few items should still be replaced before publishing:
Postal address: add the business trading or correspondence address if you want one shown publicly.
Cookie banner wording: align it with the actual cookie tool installed on the site.
Payment wording: adjust if you want stricter cancellation fees, deposits or advance payment terms.

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