Terms and Conditions

Last updated: 30 March 2026

Business Details

Business name: LEC Carpet And Upholstery Cleaning Service
Website: www.leccleaningservice.co.uk
Email: enquiries.leccleaningservice@gmail.com
Phone: 07783 035429
Business location: Exning, near Newmarket, serving parts of Suffolk, Cambridgeshire and PeterboroughIntroduction

These Terms and Conditions govern the use of this website and the supply of services by LEC Carpet And Upholstery Cleaning Service. By using this website, submitting an enquiry, requesting a quotation, booking a service, or otherwise engaging with us, you agree to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should not use this website or book our services.

  1. About Us

LEC Carpet And Upholstery Cleaning Service provides cleaning services for residential and commercial customers. Services include carpet cleaning, upholstery cleaning, mattress cleaning, dining chair fabric cleaning, hard floor cleaning, rug deep cleaning, and campervan upholstery cleaning. The website currently presents these services and invites users to request quotes by phone, form and WhatsApp.

  1. Use of This Website

You may use this website only for lawful purposes. You must not use the website:

to submit false or misleading enquiries
to interfere with the operation or security of the website
to attempt unauthorised access to any part of the website or server
to copy, scrape or reuse website content for commercial purposes without permission
to upload or transmit malicious code, spam or harmful material

We may suspend or restrict access to the website where we reasonably believe there has been misuse.

  1. Service Information

We aim to ensure that all information on this website is accurate and up to date. However, service descriptions, availability, coverage areas, prices, promotions and response times may change from time to time.

Any information on the website is provided for general guidance only and does not form a binding offer. A contract for services is only formed when we confirm your booking.

  1. Quotations and Bookings

Quotes provided through the website, by phone, by email, by contact form, or by WhatsApp are subject to confirmation. Quotes may be based on the information you provide and may change if the actual condition, size or scope of the work differs from what was originally described.

Bookings are subject to availability. We reserve the right to decline a booking where:

the requested service is outside our service area
the item or area is unsuitable for treatment
there are health and safety concerns
access is not reasonably available
the information provided is incomplete or inaccurate

  1. Customer Responsibilities

You are responsible for:

providing accurate information when requesting a quote or booking
ensuring safe and reasonable access to the property
removing fragile, valuable or delicate items before the appointment unless otherwise agreed
disclosing any known stains, damage, treatment history, special materials, or relevant risks
ensuring that pets, children and other occupants are kept clear of the work area where necessary
making available electricity, water, parking or access arrangements where reasonably required

We are not responsible for delays or incomplete performance where you fail to meet these responsibilities.

  1. Pricing and Payment

Prices will be confirmed before work is carried out unless otherwise agreed. Unless stated otherwise, all prices are in pounds sterling.

Payment terms will be confirmed at the time of booking or service completion. We reserve the right to require payment immediately upon completion of the service, or in advance where appropriate.

Late payment may result in cancellation of future bookings and, where necessary, recovery action.

  1. Cancellations and Rescheduling

If you need to cancel or rearrange an appointment, you should give as much notice as possible.

We reserve the right to charge a reasonable cancellation fee where an appointment is cancelled at short notice, where access is not provided, or where we attend and the service cannot proceed due to circumstances within your control.

We may reschedule or cancel appointments where necessary due to illness, vehicle issues, weather conditions, emergencies, staff availability, or other events outside our reasonable control.

  1. Results and Limitations of Cleaning Services

We use reasonable care and skill in providing our services. However, cleaning results can vary depending on factors such as age, wear, previous treatments, fibre type, staining, odours, damage, shrinkage risk, colour fastness and general condition.

While we aim to achieve the best possible outcome, we cannot guarantee complete removal of all stains, marks, odours, allergens or contamination, nor can we guarantee restoration to original condition.

  1. Damage and Liability

If you believe loss or damage has occurred as a result of our service, you must notify us as soon as reasonably possible and, where possible, within 48 hours of the appointment.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under English law.

Subject to the above, our liability for any claim arising from the services or use of the website shall be limited to the amount paid by you for the relevant service.

We shall not be liable for:

pre-existing damage or wear
issues caused by inaccurate information given by you
damage resulting from hidden defects, unstable materials, poor prior repairs or unsuitable fibres
indirect or consequential loss
loss of profit, revenue, opportunity or goodwill
business interruption

  1. Residential and Commercial Use

We provide services to both domestic and commercial clients. Where services are supplied to a business, that business confirms it has authority to enter into the contract and accepts these Terms and Conditions on behalf of the organisation.

  1. Website Content and Intellectual Property

All content on this website, including text, layout, branding, graphics, photographs and other material, is owned by or licensed to LEC Carpet And Upholstery Cleaning Service unless otherwise stated.

You may view and print website content for personal and non-commercial use only. You must not reproduce, adapt, distribute, republish or exploit website content without prior written consent.

  1. Third-Party Links and Platforms

This website may include links or integrations relating to third-party services, including WhatsApp, maps, analytics tools, social media platforms, or booking/contact systems. The current websites also link to WhatsApp and social media.

We are not responsible for the content, availability, privacy practices or terms of any third-party websites or services.

  1. Complaints

If you are unhappy with any part of our service, please contact us using the details below so that we can try to resolve the matter promptly.

Email: enquiries.leccleaningservice@gmail.com
Phone: 07783 035429

Please provide your name, contact details, the service date, and a clear description of the issue.

  1. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy. By using this website or contacting us, you acknowledge that your information may be processed as described in that policy.

  1. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on this website and will apply from the date shown at the top of the document.

  1. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions, the website, or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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